Return policy

Return policy

At Campus Vendor, we want to ensure that our users have a positive experience when buying and selling items on our platform. This Return Policy outlines the terms and conditions under which returns may be accepted. By using Campus Vendor, you agree to comply with this policy.

1. Return Eligibility

1.1. General Conditions
To be eligible for a return, the item must meet the following criteria:

  • The item must be in its original condition, unused, and undamaged.
  • The return request must be initiated within 48 hours of receiving the item.
  • The item must include all original packaging, tags, and accessories (if applicable).

1.2. Non-Returnable Items
Certain items are non-returnable and include:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Digital products (e.g., eBooks, software) once accessed or downloaded
  • Items marked as final sale or non-returnable at the time of purchase

2. How to Initiate a Return

2.1. Contacting the Seller
Buyers are encouraged to first contact the seller directly through the Campus Vendor messaging system to discuss the return. Sellers may offer a return, exchange, or other solutions at their discretion.

2.2. Return Request
If a resolution cannot be reached with the seller, the buyer can initiate a return by contacting Campus Vendor’s support team at support@campusvendor.com. Please provide the following information:

  • Order details (order ID, date of purchase)
  • Reason for the return
  • Photos or evidence of the issue (if applicable)

Campus Vendor will review the return request and inform the buyer of the next steps.

3. Return Process

3.1. Return Shipping
If the return is approved, the buyer may be responsible for the return shipping costs unless otherwise agreed upon with the seller. Campus Vendor will provide shipping instructions, including the return address.

3.2. Refund Process
Once the returned item is received and inspected, Campus Vendor will notify the buyer of the approval or rejection of the return. If approved, a refund will be processed to the buyer’s original payment method within 7-14 business days.

3.3. Inspection of Returned Items
Returned items will be inspected for compliance with this Return Policy. If the item shows signs of use or damage, the return may be denied, and the item will be returned to the buyer at their expense.

4. Seller Responsibilities

4.1. Seller Return Policies
Sellers are encouraged to clearly state their own return policies in their product listings. These policies should comply with Campus Vendor’s guidelines and applicable consumer protection laws. If a seller does not specify a return policy, this Return Policy will be applied.

4.2. Handling Returns
Sellers should respond promptly to return requests and cooperate with Campus Vendor to ensure a smooth return process. Sellers may choose to accept or reject return requests based on their individual return policies.

5. Fraudulent Returns

Campus Vendor does not tolerate fraudulent return claims. Users found submitting false or misleading return requests may have their accounts suspended or terminated. This includes, but is not limited to:

  • Misrepresenting the condition of the item
  • Returning items that are used or damaged without justification
  • Claiming non-receipt of items

6. Policy Modifications

Campus Vendor reserves the right to modify this Return Policy at any time. Any changes will be communicated through the platform and will take effect immediately for future transactions. Continued use of Campus Vendor after changes are made constitutes acceptance of the updated policy.

7. Contact Us

For any questions, concerns, or assistance with returns, please contact us at:

Email: support@campusvendor.com
Address: Campus Vendor, Enugu State University of Science and Technology, Enugu, Nigeria