Refund policy

Refund policy

At Campus Vendor, we strive to ensure that buyers and sellers have a positive experience on our platform. This Refund Policy outlines the terms under which refunds may be granted for transactions made through our platform. By using Campus Vendor, you agree to the terms set forth in this policy.

1. Eligibility for Refunds

1.1. Condition of Goods
Refunds may be considered if the item received by the buyer is significantly different from its description, is damaged, or defective upon arrival. The eligibility for a refund is subject to the condition that:

  • The buyer reports the issue within 48 hours of receiving the item.
  • The buyer provides clear proof (such as photos or videos) of the discrepancy or damage.

1.2. Digital Goods
For digital products (e.g., eBooks, software, etc.) sold on the platform, refunds will only be granted if the product is proven to be faulty or non-functional. Refunds will not be issued for any digital product that has already been downloaded or used.

1.3. Non-Eligible Items
The following items are typically non-refundable:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Items sold "as-is" or marked as non-refundable at the time of sale

2. How to Request a Refund

2.1. Contacting the Seller
Buyers are encouraged to contact the seller directly through the platform’s messaging system to resolve any disputes about the condition or quality of the product. Sellers may choose to offer a refund, replacement, or another solution at their discretion.

2.2. Escalating the Issue to Campus Vendor
If the buyer and seller cannot reach a resolution, the buyer can request Campus Vendor’s intervention by emailing us at support@campusvendor.com. Please include:

  • The order details (order ID, date of purchase)
  • A description of the issue
  • Proof of the issue (photos, videos, etc.)
  • Correspondence between the buyer and seller

Campus Vendor will investigate the issue and make a final determination based on the provided evidence. Please note that we are not directly responsible for the actions of buyers and sellers, but we will mediate disputes to the best of our ability.

3. Refund Process

3.1. Refund Approval
Once a refund is approved, Campus Vendor will notify both parties (buyer and seller) of the decision. The buyer will be refunded the full or partial amount based on the nature of the issue. Refunds will be processed through the original payment method.

3.2. Refund Timeline
Approved refunds will typically be processed within 7-14 business days. However, depending on the payment provider, it may take additional time for the refunded amount to appear in the buyer's account.

3.3. Return of Goods
In cases where a physical item is eligible for a refund, the buyer may be required to return the item to the seller. The cost of return shipping is typically the responsibility of the buyer, unless otherwise agreed upon between the buyer and seller. Sellers are advised to communicate clear return instructions, including the return address, shipping method, and deadline for returns.

4. Seller Refund Policy

4.1. Refund Guidelines for Sellers
Sellers on Campus Vendor are responsible for clearly outlining their own refund and return policies in their product listings. These policies should be in compliance with Campus Vendor’s guidelines and applicable consumer protection laws. If no specific seller policy is provided, this Refund Policy will serve as the default terms.

4.2. Refunds for Cancellations
If a buyer cancels an order before it is shipped, the seller is obligated to process a full refund. Sellers must communicate the cancellation and refund within 48 hours of receiving the request.

4.3. Refund Disputes
In cases where sellers refuse to issue refunds without a valid reason, Campus Vendor may take necessary action, including but not limited to account suspension, withholding payments, or banning the seller from the platform.

5. Fraudulent Refund Claims

Campus Vendor strictly prohibits fraudulent refund claims. Any user found submitting false claims to exploit the refund process may have their account permanently suspended, and legal action may be taken. This includes, but is not limited to:

  • Misrepresenting the condition of the received item
  • Intentionally damaging items to claim refunds
  • Falsely claiming non-receipt of items

6. Modifications to the Refund Policy

Campus Vendor reserves the right to modify this Refund Policy at any time. Any changes will be communicated through the platform and will take effect immediately for future transactions. Continued use of Campus Vendor after changes are made constitutes acceptance of the updated policy.

7. Contact Information

If you have any questions or concerns about this Refund Policy, or if you need assistance with a refund, please contact us at:

Email: support@campusvendor.com
Address: Campus Vendor, Enugu State University of Science and Technology, Enugu, Nigeria